Warranty Information At A Glance

Below you'll find warranty brief's from all of our distribution brands. If you have any questions, concerns, or need to submit a warranty please contact us at warranty@mountainx.ca

Ibis Cycles

LIFE­TIME FRAME WARRANTY

Life­time War­ran­ty on Frames — Ibis frames come with a Life­time War­ran­ty against defects in mate­ri­als and work­man­ship for the orig­i­nal own­er. Ibis will either repair or replace at its option any part it deter­mines to be defec­tive. This war­ran­ty is non-tran­s­fer­­able and applies exclu­sive­ly to Ibis frames sold after Jan­u­ary 1, 2023 and reg­is­tered with­in 1 year of pur­chase at: 

https://​www​.ibis​cy​cles​.com/​s​u​p​p​o​r​t​/​w​a​r​ranty.

Frames sold before Jan­u­ary 1, 2023 will be cov­ered by this war­ran­ty for a peri­od of 7 years for the orig­i­nal reg­is­tered own­er. Non-reg­is­tered frames are cov­ered for a peri­od of 2 years. Paint and fin­ish are cov­ered for a peri­od of 1 year.

RIM WAR­RAN­TY

Life­time War­ran­ty on Alu­minum Rims — Black­bird Send alu­minum rims come with a Life­time War­ran­ty against fail­ure due to impact dam­age or defects in mate­ri­als and work­man­ship for the orig­i­nal owner.

Ibis Car­bon Rims come with a Life­time War­ran­ty against defects in mate­ri­als and work­man­ship for the orig­i­nal own­er. Impact dam­age is cov­ered on a case by case basis or under our no-fault replace­ment pol­i­cy. No-fault war­ran­ty cov­er­age is avail­able for crash relat­ed and non rid­ing dam­age like when you back over the wheel or the exhaust over­heats the carbon.

Please note: Rims pur­chased pri­or to Jan­u­ary 1st 2023 are cov­ered for a peri­od of 7 years from the orig­i­nal pur­chase date against both impact and defects in workmanship.

Ibis brand­ed hubs are guar­an­teed to be free of defects in mate­ri­als and work­man­ship for a peri­od of 2 years for the orig­i­nal own­er. This excludes the bear­ings which are a nor­mal wear item.

HAN­DLE­BAR WARRANTY

Life­time War­ran­ty on Han­dle­bars — Ibis han­dle­bars are guar­an­teed to be free of defects in mate­ri­als and work­man­ship. This war­ran­ty is non-tran­s­fer­­able and applies exclu­sive­ly to Ibis han­dle­bars sold after Jan­u­ary 1, 2023.

PAINT WAR­RAN­TY

1 Year War­ran­ty on Fin­ish — Paint and fin­ish are cov­ered for a peri­od of 1 year. Note that paint dam­age from removal of pro­tec­tive tape is not cov­ered under our paint war­ran­ty. Most pro­tec­tive tape man­u­fac­tur­ers have rec­om­mend­ed removal instruc­tions to pre­vent paint dam­age. These usu­al­ly involve, among oth­er things, apply­ing a lit­tle heat to soft­en the adhe­sive. Check with the man­u­fac­tur­er of the tape before attempt­ing removal!

NO FAULT REPLACEMENT

Should your Ibis prod­uct be involved in a crash or oth­er non-war­ran­­ty sit­u­a­tion, Ibis Cycles will make replace­ment parts avail­able at a min­i­mum charge to the orig­i­nal own­er for the life of the prod­uct. Ibis Cycles does this at its sole dis­cre­tion and reserves the right to refuse this offer.

LIFE­TIME BUSH­ING REPLACE­MENT WARRANTY

Ibis will replace your worn cle­vis or low­er piv­ot bush­ings free of charge to the orig­i­nal own­er for the life of the prod­uct. Bush­ings and o‑rings are cov­ered under this war­ran­ty. To order bush­ings, fill out the War­ran­ty Bush­ing Replace­ment Form. For instruc­tions on removal and instal­la­tion of bush­ings watch our Disassembly/​Assembly Tuto­ri­als.

SMALL PRINT

The above lim­it­ed war­ranties do not cov­er nor­mal wear and tear, nor do they apply to dam­age that is the result of bla­tant abuse, neglect, improp­er assem­bly, improp­er main­te­nance, alter­ation, mis­use, or heat dam­age (watch that exhaust pipe). Life­time means the nor­mal expect­ed life of our prod­ucts. The costs of dis­as­sem­bly, reassem­bly or repair of any attached com­po­nents are not cov­ered by this war­ran­ty and are the respon­si­bil­i­ty of the orig­i­nal own­er. Cus­tomers are respon­si­ble for the cost of ship­ping except for EU des­ti­na­tions if less than 2 years after the date of sale.

Unless oth­er­wise pro­vid­ed, the sole rem­e­dy under the above war­ranties, or any implied war­ran­ty, is lim­it­ed to the replace­ment of defec­tive parts with those of equal or greater val­ue at the sole dis­cre­tion of Ibis Cycles. In no event shall Ibis Cycles be held respon­si­ble for direct, inci­den­tal or con­se­quen­tial dam­ages, includ­ing, with­out lim­i­ta­tion, dam­ages for per­son­al injury, prop­er­ty dam­age, or eco­nom­ic loss­es, whether based on con­tract, war­ran­ty, neg­li­gence, prod­uct lia­bil­i­ty, or any oth­er the­o­ry. Okay? Good!

e*thirteen

If you are an original owner and experience a problem with your product from defects in material or workmanship, your product will be repaired or replaced free of charge for a period of five (5) years from the date of purchase.

Exceptions:

• Carbon rims carry a lifetime warranty.

• Bearings carry a one (1) year no questions asked warranty - this includes bottom brackets and hubs.

• Vario Dropper Posts carry a lifetime warranty for cartridges and some wear components.

You’ll need an original purchase receipt whether for a complete bike or individual component.

e*thirteen Lifetime Carbon Wheel/Rim Warranty

e*thirteen Carbon Wheel/Rim Warranty Program

e*thirteen carbon rims are warrantied to the original purchaser for the lifetime of the product. This warranty valid for rims on complete e*thirteen wheels or rims built on non-e*thirteen hubs. The warranty applies to carbon rimed wheels being used on human powered MTBs and Class 1 EMTBs. The warranty does not apply to product being used on Class 2 and Class 3 EMTBs. All warranties require proof of purchase showing name of purchaser matches name of person requesting warranty.

Complete e*thirteen wheels:

Under 1 year old – Initial failure: When a rim failure occurs, the original purchaser will be sent a complete new wheel and call tag to return the wheel with the failed rim to e*thirteen or its appropriate distributor.

Under 1 year old – Subsequent failures: When a subsequent rim failure occurs and the original purchase has already been provided a complete wheel replacement for the first failure, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its distributor. The cost of the wheel rebuild is the responsibility of the rider.

Over 1 year old: When a rim failure occurs, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its distributor. The cost of the rebuild is the responsibility of the rider.

e*thirteen carbon rims built on non-e*thirteen hubs:

When a rim failure occurs, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its appropriate distributor. The cost of the rebuild is the responsibility of the rider.

The fine print:

• Whenever possible, e*thirteen will replace the wheel or rim with the same model as the rim that failed. In cases where the model is no longer in production or available, the product will be replaced with the current model year equivalent. In some cases this may mean graphics or specs which are different than the original model.

• e*thirteen reserves the right to replace the failed product with one that e*thirteen deems more appropriate for the riders use case if we believe the product is being used outside the boundaries of it's intended use.

• The spirt of the lifetime warranty is to have a guarantee for riders who experience one-off failures; it is not intended for riders/racers to treat carbon rims as consumables. Riders with multiple and repeated failures who are not making efforts to avoid failures thru bike setup and component choice can have their warranty revoked. 

Vario Infinite Dropper Seatpost Warranty

The e*thirteen Vario™ Infinite Dropper Post includes a lifetime warranty on the internal Hydraulic Cartridge and Wear Components. This lifetime warranty applies to the original owner of the seatpost.

Wear components include:

Collar

Seal

Travel Bushing

Lower Bushing

Keys

aeroe

All Aeroe® Products are warranted against defects in materials and workmanship for two years from the date of retail purchase of the product, subject to the limitations detailed below. This warranty is limited to the repair or replacement of the original product, at the discretion of Aeroe Limited, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Aeroe® product and is not transferable.

This warranty does not cover the following:

Damage due to incorrect assembly, or follow-up maintenance, or lack of skill, competence or experience of the user or assembler. (NOTE: load limitations and correct assembly procedures, including correct torque settings for screwed fasteners, are outlined step-by-step in the product video instructions on our website aeroe.com).

Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use.

Damage or deterioration to the structure, components, surface finish, aesthetics or appearance of the bicycle, or parts of the bicycle, the products are fitted to.

Normal wear and tear.

Labour required to remove and/or refit and re-adjust the product within the bicycle assembly.

Daysaver

We provide a warranty for an unlimited period of time against material or manufacturing defects. This means that defective parts that have not become unusable due to misuse or natural wear and tear will be replaced free of charge by identical or equivalent products. Any further warranty claims as well as liability for damages resulting from the use of our products are expressly excluded.

76 projects

Our Enduro Computer mounts are covered by crash replacement scheme. If, within 24 months of purchase, you have a crash or an accident that results in your Enduro Mount breaking you are eligible for a 50% reduction on a replacement.

Reaper Lights

Lifetime Warranty

Our warranty covers defects in materials and workmanship under normal use for the product's lifetime, including issues with the light housing, LED components, switches, and internal circuitry. If your light fails due to a manufacturing defect, we’ll repair or replace it at no cost.

However, this warranty does not cover normal wear and tear, such as cables and mounts; accidental damage or misuse, including drops and water damage; batteries, chargers, and other consumable components. Altering or tampering with the product voids this warranty.

Claim Process for Limited Lifetime Warranty:

Proof of purchase

Description of the issue

Photos or videos for clarity

Once approved, we’ll repair or replace your product and cover return shipping.

Limitations

This warranty is non-transferable and applies only to the original owner. It covers manufacturing defects and excludes damage from wear, accidents, or misuse. Replacement parts may be refurbished or new, at our discretion.